Printing Arts Press Blog: Word on the Street: 2021

Friday, December 17, 2021

Marketing Techniques to Drive Sales for Your Business

Knowing how the human brain works and what drives people to make decisions is immensely beneficial in marketing.

Luckily, there’s much research and information regarding various psychological tips and tricks to drive sales and expand your business. Here are a few.

Cut down on the options

Sometimes too many decisions can cause a customer to shut down, resulting in no sales.

To avoid this, research your prospective client beforehand to determine what products or services would best suit their needs. When doing the sales pitch, focus on only these to cut down on the options. Even better, you can lump products into packages, so your prospect needs only to make one big purchasing decision instead of multiple small ones.

No matter what you ultimately pitch to your client, it’s imperative you do so with the correct framing techniques.

Utilize positive framing

Framing is how the information is presented.

Positive framing increases sales. Therefore, try to sell your product or service in a positive light by homing in on the benefits.

However, feelings other than positive ones can be beneficial if framed correctly.

Fead your prospect’s fear of missing out (FOMO)

People are much more likely to act when they feel if they’re afraid of missing out on a great opportunity.

Creating the sense of scarcity is an effective way to fuel FOMO within your prospect. After all, the more rare something appears, the greater in value it becomes. Scarcity also presents a time limit for them to act, prompting them to buy soon.

If the product or service is scarce because of high customer demand, then even better! The customer will assume the purchase will be a good choice because many other people seem to enjoy it too.

The sense of scarcity can be artificially generated through limited editions and limited-time sales.

Sometimes, FOMO is the main driver of a client’s decisions. Sometimes, it’s something else. Getting your client to articulate their thoughts to you can be immensely beneficial for the sales process.

Get your client to tell you why

This one’s rather sneaky but highly effective because people are more likely to listen to themselves.

If you can get your client to verbalize why exactly they want the product, then they will, in effect, want it more. To achieve this, ask your client why the product or service appeals to them and what’s holding them back. Your client will be able to tell you, and affirm to themselves, why they want the product or service. If something is holding them back, you will be able to better adjust your strategy.

You can get your client to want your products or services even more through promotional products.

Give your prospect promotional products

When someone receives a gift, they’ll want to reciprocate the kind action. This makes them more likely to buy from you.

Promotional products are ideal because not only are you generating a feeling of trust and reciprocity, you’re also advertising your company. The best promotional products are ones that your client will truly enjoy. Therefore, research your target market to create promotional products customized for this group.

Giving and receiving are beneficial to both parties. Therefore, it’s helpful to get your client to give something as well.

Ask your client for small favors

Once your client gets in the habit of doing small favors for you initially, they’re much more likely to agree to more significant favors down the road.

This is known as the Ben Franklin Effect. It is named after the founding father Ben Franklin, who, to build rapport, would ask someone for a small favor, such as lending him a book. This small act would generate feelings of warmth and helpfulness.

In practice, this may look like asking your client to sign up for a free e-letter, share comments on social media, read blog posts, attend free webinars, or download an ebook. Later, when you ask them for something larger, such as to buy a product or service, they’re much more likely to do so.

Not only will asking your client for small favors prime them for purchases down the road, but the small favors will help your client become more familiar with your business.

Generate familiarity

Familiarity is good because it creates positive feelings.

People like the things they are used to. Making your business familiar to your clients will help increase sales because as your business becomes more familiar, it becomes more trustworthy and good in their eyes. However, balance is essential. Too much can lead to oversaturation, which will backfire. Find the middle ground.

Psychology is a powerful tool for persuasion. The above strategies will greatly help you increase your sales and the growth of your business!

To contact Chuck Gherman, Theresa Kauser or Veronica Carter for more information about how Printing Arts Press powered by PROforma can help organizations with their Marketing and Human Resource needs through promotion and print communications please visit www.printingartspress.com.

#Print #Directmail #Marketing #Mail #Banners #Publications #Postcards #PromotionalMerchandise #BrandedApparel #Catalogs #HRmanuals

Friday, December 10, 2021

3 Tips to Improve Your Print Marketing Strategy

Print is a powerful marketing tool.

People trust print more. In fact, 82% of consumers say they trust print ads more than digital ones. This is one reason why print helps generate loyal customers.

Print is also more likely to be noticed and has a higher response rate, growing your client base. Although print is intrinsically powerful, there are actions you can take to grow its effect further.

Include a Call-to-Action

Perhaps self-explanatory, a call-to-action is when you call on your client to act.

Call-to-actions are often included within your advertisements. They ask the client to check out the business website, follow the social media account, or sign up for a newsletter.

Often, customers’ interests are piqued by your print campaign, but they’re not sure what to do next. A call-to-action solves this problem, increasing the likelihood of customer interaction.

Call-to-actions can reside within a plethora of print forms.

Utilize a Variety of Print Mediums

Print comes in all shapes and sizes.

Keep your target market interested by adding variety. Brochures, business cards, and postcards are all extremely effective forms of print advertising.

Brochures are small pamphlets that advertise the products and/or services of your business. A compelling design will help keep your customers engaged. Brochures also provide you the opportunity to share your business’s brand with consumers. Your brand is the intangible concept of your business that consumers use to distinguish you from your competitors. Brands are important because people often attach loyalty to brands.
Business cards are small, easy-to-carry cards you can hand out at promotional events. It helps improve the brand recall of prospective customers because these handy business cards stick around the customers’ houses for quite some time. In other words, business cards help customers remember your business. Business cards also help customers stay in touch with you.
Postcards are medium-sized cards with a picture or design on the front and a message on the back. They are effective because people are especially attracted to pictures. Just like brochures, these allow you to share your brand with your prospective clients.

Some forms of print are more effective than others. That’s why it’s important to acquire data.

Track Your Results

To improve your future print marketing campaigns, it’s imperative that you track the results of your past campaigns.

Obtaining data will help you pinpoint what went well and what needs improvement. This will significantly help you in the future when you decide what to include. Include more of the factors that were widely successful. For the parts that didn’t go well, you could brainstorm why and how to improve them. Or, you can forgo the faulty technique and bring in another one instead.

You want your marketing attempts to have the most impact possible. Adding a call-to-action, mixing up your print marketing variety, and tracking your results will help you develop a more effective marketing campaign.

Thursday, December 2, 2021

Re-evaluate Your Time Management Skills

Time management is something we all strive to improve.

When you think you have it down to a science, a big project comes along and stretches us. But we all know that time management is the key to being successful.

These tips will help you re-evaluate your time management skills in case you have been bombarded by stress.

Delegate. Okay, we said it. Delegation is key but make sure you give the job to the right person so you don’t feel like you have to micromanage them.

Don’t multitask. It feels like we are being more productive, and people often applaud it but don’t fall into the trap of multitasking. Studies show we are actually less productive when we spread our attention among several projects. Instead, make a list of things you need to do and cross them off as you go. That way, you won’t forget a project, but you can get it off your mind right away.

Deal with stress positively. We all get stressed out at times, but it’s how we handle it that counts. Exercise helps us deal with stress in a positive way. Other ways to deal with stress: meditate, call up a friend, listen to a podcast, get outside in nature, and write in a journal.

Set both short- and long-term goals. Your goals should be measurable, specific, relevant, and time-based. For example, if your goal is to get a raise in six months, figure out the specific steps you will need to achieve in order to do this. Then tackle it head-on.

Don’t overbook your calendar. Make sure that not every second of every day is taken. You will need some downtime, as well as time for phone calls and meetings that pop up. This will help you stay on track and not get discouraged when you can’t stick to the actual schedule.

Get up early. Most successful people start their day with a little extra time in the morning. Just getting up half an hour earlier will help you be more productive throughout your day.

Take regular breaks. Schedule these in so you are sure to take them. This ensures you don’t get distracted and helps you push on when you are tempted to look at your phone. Just 10 or 15 minutes is all it takes. You can get something to drink, go for a walk, check your phone, or talk with a coworker or friend.

Say no sometimes. When people ask you to do something, if possible, examine your schedule and workload first. Don’t just take on new assignments that you don’t have to. This also applies to get-togethers as well. If you are busy, don’t feel bad telling someone you are not able to go right now. But be sure to follow up with them later when you are free.

Don’t procrastinate. This is a good rule for both the office and in your personal life. Procrastination causes unneeded stress. We tend to procrastinate when we are overwhelmed or bored. Whatever the case, try to overcome it by making yourself start right away on a task.

Be realistic in how long a task takes. If you have a task to schedule, make sure you accurately estimate the time it takes to accomplish it. Will it take an hour to write that speech? Or will it take a week? Be realistic so you can stay on track.

Time management is something we can all work on daily. It’s important to keep honing those skills because we won’t be successful if we don’t. When you work with us, we will keep you on track with our on-time delivery and great products.

Wednesday, November 17, 2021

5 Ways to Reconnect To Your Audience

The last year and a half with the COVID pandemic has been highly disruptive, breaking relationships and forcing distance between people in all aspects of life.

Business hasn't been excluded from that effect.

That's why it's more important now to reintroduce your products and services to clients and remind them that you exist, you can help, and you're available for them.

Remember, out of sight is out of mind; clients forget why they used a service when there's a lack of contact and frequency. And that leaves room for your market to erode and someone else to fill the gap if they happen to be present.

5 Ways to Reconnect To Your Audience

1. Be Proactive

Part of reconnecting means being proactive and reaching out again, even without an invite.

A client will be fine with communication most of the time, noting they forgot how much they relied on your service. Use that opener to remind them how valuable your support was for their needs. Even if they don't need an order right away, get your presence and recognition back on their radar with a simple meet and greet through direct mail or an office visit.

2. Take the Blame for the Disconnect

Blame yourself for not staying in touch instead of letting the client feel guilty.

With so much happening, the last thing anyone wants is to feel criticized for not staying in contact. Instead, carry the blame and let them feel better about the disconnect, as well as note that you're making amends and reaching out again.

It reframes the discussion, making the client feel comfortable and noting you want their attention and communication. You want them to feel valued.

3. Reposition Your Value

Clients can begin to forget why partnerships and support relationships existed.

As clients come back into the office again, you want them to remember why they used your service in the first place. Don't let them guess, show them and reinform again.

4. Make Sure Contact Info is Updated

Most reconnects are not about a sale; they are about re-establishing a relationship.

Ideally, you want the client to have the latest means and contact info to reach out when their need is realized, and they have to act on it. People are more prone to work with a tried and true path. Make sure they have your current information, and it's readily available to them.

5. Remind Your Clients Why You Appreciate Them

If one of your clients generated a referral over the last year, let them know you appreciated the help and support.

By communicating your gratitude for a referral or past sales, clients will likely do business with you again and send new referrals, both activities positively affecting your bottom line.

Tuesday, November 9, 2021

Be a Showstopper at Your Next Trade Show

Trade shows can be tricky. They can cause a lot of anxiety when you are preparing for the unknown. Luckily, there are some steps you can take to ensure you are successful. Here are a few to add to your to-do list.

Start early.

It should go without saying, but sometimes we procrastinate starting to plan for a trade show because it seems daunting. This is to encourage you to start as soon as possible so that you will be prepared for any problems that might arise.

Prepare your team.

Be sure to have team meetings regularly and at least a week before the trade show to discuss items such as dress code, hotel, transportation, duties, and responsibilities. Make sure everyone knows their schedules at the booth and contact information in case they get lost or have questions.

Be active on social media.

This is important to do before, during, and after the trade show. Include your booth number and hashtag so people can find you easily. Tweet about the upcoming show and give glimpses of giveaways or your excellent signage.

Offer giveaways.

Everyone loves free things, and this is no exception.

And we aren’t talking about just pens and pencils. Offer food, drinks, games, or prizes. Have a coffee machine or offer cupcakes, or whatever might draw people in for more than a few seconds. Then be sure to utilize this opportunity to find out what the prospective customer might be looking for. Use anything that might break the ice.

Debrief and follow-up.

If you found a way to capture people’s information, send them a thank you note for coming to your booth. Talk with your staff to see what their opinions of the trade show were. This is critical for improving future booths.

Hand out bigger bags than the competition.

This will ensure that your bag will get used and that your message gets noticed. People tend to stuff items in the free bags, and whichever one is larger will hold the others.

Have professional signage.

Big, bold messages and colors will capture people’s attention and make them remember you. Use your logo and catchphrases. Show people what you’ve accomplished by having professional, eye-catching signs.

Create a buzz.

It’s great to keep things on the upside and positive, but it’s even better to do something humorous to get people talking. Maybe you have a sign that is full of humor, or perhaps it’s a funny game. The funnier it is, the more people will talk...and others will gather around your booth.

Do your research.

If possible, find out what the large competitors will bring. And when you’re there, make sure you walk around and note what others are doing. This will help you in the future.

Be creative.

Show a short video on your business. Find a way to partner with another company to showcase their items with yours. Maybe it’s a big floral display or food, or perhaps it’s as crazy as bringing in animals from a local zoo or humane society and then tying it together with your message and other giveaways.

The possibilities are endless when it comes to making your next trade show booth pop for whenever that next show may be. But it all starts with planning, preparing others, and getting the right signage. With professional signage, your message won’t get lost in the shuffle. Everyone is there to make an impression. What will you do?

Wednesday, November 3, 2021

How to Keep Brand Value

Your brand is everything.

It’s what makes potential buyers and customers recognize you and helps set you apart from competitors.

It’s important to maintain the value of your brand in order to make the most of your business marketing. Keeping brand focus and consistency is key. If customers know what your brand stands for, they’ll end up appreciating it more, and you’ll gain more organic traffic.

A strong brand value helps tell your company’s story, creating awareness, loyalty, and excitement for the consumer.

Sales and marketing trends will continually change over time. However, building the power of your company’s brand is an investment that pays for years to come.

3 Ways to Keep Your Brand Value

1. Business Visuals

Your logo is at the forefront of your company.

Anyone who knows your business knows what your logo looks like, including the color palette, typography, imagery, and graphic elements. These brand visuals are most important to maintain throughout your business advertising.

When marketing for your business, continue to use these same characteristics of your logo throughout. Over time, after creating enough brand awareness, you should simplify your logo, and people will still know exactly who you are. For example, the Chevrolet logo doesn’t need the word “Chevrolet” next to it for people to know who they are. They’ve been around long enough and created a strong brand value to be able to pull that off.

2. Business Values and/or Mission

Brand values and/or the mission of your business are just as important to show and maintain as the logo characteristics.

Use your values to strengthen your advertising, show what you stand for, and create awareness. When people see an advertisement, they should be able to tell what company it’s for before even showing a logo or a name.

3. Business Style

Your company’s style fits in with your brand value and is important to maintain across all marketing consistently.

Does your building’s interior design use a modern appeal or more of a rustic look? Does your website use a white and clean look or a dark and textured theme? Use this style as a part of your print marketing and other advertising.

The Ultimate Marketing Combination

All of these things; your logo, values, and style all play an important role in maintaining brand value.

Used often and strategically, these brand elements will help strengthen your brand so that your business is better known, and you’ll gain more traffic online and in person.

Tuesday, October 19, 2021

Disable Defenses by Creating Curiosity with Your Marketing

You want your prospects to understand how your products can solve their problems, so they’ll be moved to make a purchase.

But people don’t go from uninterested observers to committed buyers overnight. Asking for a sale is a relational proposition. And relationships have rules. Understanding the stages of a marketing relationship is important because it helps you understand what your sales funnel needs to accomplish.

Just as you wouldn’t propose marriage before a first date, you can’t rush a customer into a purchase.

What do romantic relationships, friendships, and committed customers have in common? They all move through three stages:

1. Curiosity

2. Enlightenment

3. Commitment

People will not want to know more about you (enlightenment) unless they are curious about you. And until they know how you can help them, they will never commit.

Curiosity is a Snap Judgment

The curiosity stage of a relationship is about instant impressions.

Whether you are scanning a print ad or sorting piles of mail, your mind is always evaluating information. Anything not relevant to your survival is perceived as “junk.” You’ll toss it aside completely, or you’ll procrastinate and plan to give it attention later.

At the curiosity stage, prospects decide whether to keep or discard the information you’re offering. At this stage, if you don’t tell somebody how you can make their life better, they will set you aside.

When it comes to marketing – whether it’s the tagline on your direct mail envelope or your entire elevator pitch – you will never succeed if you can’t succinctly express how you will help people survive.

Want to build engagement by provoking curiosity? Get them wondering about something or look for ways to turn information into a quest. A few ideas:

-- Strive to make the information personally relevant

-- Avoid using material that is given away freely elsewhere

-- Use a compelling “missing information” teaser

-- Offer the promise of something worthwhile

-- Combine a curiosity headline with a self-interest subheading

-- Use visuals to suggest or create the perception of mystery

Samples of Curiosity Teasers

Learn why you never want to eat this before flying!
Is the Honeymoon Over?
If You Live in Siberia, This Trick Could Save You Thousands!
The Secret of a Clutter-Free Office
Why You Don’t Want to Drink the Pool Water
Are You Maintaining Your Life or Actually Enjoying It?

Finally, remember to provoke customers with a vision of the “ideal version” of themselves.

Very little of what makes people curious is rational. People don’t buy products or join a movement because they are thinking rationally. They commit based on emotion, status, or dreams of their aspirational identity. If you can stoke curiosity by tugging these heartstrings, you’re already halfway to a sale!

Wednesday, October 13, 2021

The Key Components of a Good Brand Strategy

Developing a strong brand isn’t as easy as others think.

It’s no secret that consumers purchase based on trust, but how can businesses develop that trust if no one knows who you are? That’s the power of a brand strategy. If you don’t have a strategy in place, it’s like driving on the road with no destination.

The ultimate goal should be getting customers to connect with you, not your logo, not the website, and not the name (even if it’s catchy). A good brand strategy works behind the scenes, providing value that continues after they buy.

Key Components of a Good Brand Strategy

Purpose

What is the promise to the customer? Why are we in business? Why is it important to us?

These are the driving factors that set businesses apart. Thinking of it in terms of monetary and also non-monetary makes the difference.

Emotion

While it may sound weird, it’s true.

Customers are emotional about the brands they support because those brands can fully engage with like-minded audiences who believe in their purpose.

When brands connect beyond trying to sell a product or service, they win.

Consistency

Staying consistent when promoting the brand is vital in getting the audience to remember you.

It doesn’t matter what platform the brand is on; consistency creates harmony, and harmony creates trust.

Adaptability

Brands must be flexible and adaptable to succeed.

There’s power in the pivot. When something isn’t working, being able to quickly adjust and adapt while maintaining consistency can help solidify a brand’s place in the market and create a new customer base.

Involvement From Employees

Brands that take the time to listen to their employees and work in one accord in how the brand is presented go a long way.

If the brand is upbeat, customer service and every employee in the office should follow suit. Again, consistency, consistency, consistency.

Loyalty

When customers are loyal to your brand, you should be just as loyal.

Take the time to create incentives for them to come back. Whether it’s a coupon off or something more elaborate, your appreciation helps those people appreciate you too! A little thanks goes a long way.

Awareness of the Competition

It should go without saying, but sometimes this mindset needs to be reinforced.

You should be learning from the competition. Your goal – offer a better experience in every way.

These are the best ways to create a brand strategy that has longevity and goals you can achieve from the beginning while refining along the way. This is a functional, working part of your marketing strategy that helps you communicate better while attracting and retaining customers.

Every business goes through growing pains, but not having a brand strategy can seriously hurt your chances of making your mark on the industry. With so many ways to connect with different types of customers, the best thing you can do is give yourself a competitive advantage. Your brand strategy can help with that.

So, do you have a brand strategy in place, and is it working?

Tuesday, October 5, 2021

Creative Ways To Use Print Marketing to Boost Your Business

There are many ways to increase business through marketing with print.

Although the world has experienced an unparalleled technological revolution, print media’s importance in reaching customers remains an uncontested force.

According to Forbes, print marketing is more recognizable, memorable, and decipherable to consumers than its digital counterpart.

As old as advertising itself, print media is an invaluable resource. A host of strategies have yielded results over time; however, unique print marketing campaigns have ultimately proven the most successful.

Utilize Social Media’s Simplistic Design

Most companies have adopted digital media into their marketing repertoire.

Customers enjoy simplistic layouts, separating information and graphics. Plus, it has become a recognizable feature of this media-minded society.

Easy ways to incorporate digital inspiration into print marketing include (but are not limited to):

Signage on or around your business
Business cards
Mailing materials
Promotional handouts

Incorporate the Magic of Multiple Mediums

The Louvre famously employed a simplistic roadside billboard campaign in 2017.

It emulated the orientation, scale, and minimalism of a typical social media post that billions of users are familiar with. However, the museum also took the additional step of including non-conventional aspects to complement their high-way gallery. They set their roadside advertisements up to sync with three local radio stations. The audio component allowed drivers to hear a 30-second artist introduction. Along with attracting more visitors, the Louvre also gained international recognition for its creativity.

There are endless undiscovered frontiers companies are exploring every day.

One of the best parts of print marketing is its versatility. Virtually anything can become a canvas to market your business. Marketing can also be seen in other lights. For example, a print media campaign does not have to include conventional forms of print advertisements.

While signage, business cards, and mailers are fantastic ways to reach customers, marketing can also be done through creative and more indirect ways.

Printing Is the Best Marketing Route

Regardless of the methods you employ, finding the right printer to begin your next successful and innovative marketing campaign is simple.

To truly transform your business, join forces with an experienced team of print marketers. We're here to help.

Wednesday, September 29, 2021

5 Low-Cost Customer Appreciation Strategies

“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down simply by spending his money somewhere else.”

~ Sam Walton (Founder of Walmart and Sam’s Club)

They say every business has three types of customers.

There are price-conscious people – clients who will leave if they find a better deal. There are fence-sitters – those who like your brand but could be persuaded to go elsewhere. And there are loyalists – people who are willing to pay more to maintain a relationship.

If you move people toward loyalty, your bottom line will thrive. The success rate of selling to new customers ranges between 5-20%, while that rate soars to 60-70% for existing customers. And a 5% increase in customer retention can increase profits by as much as 125%.

With limited time and energy, devoting some of your marketing budget to customer appreciation makes good sense.

Here are five simple ways to build loyalty by showing customers you care:

1. Handwritten Notes

Over 70 years ago, Hallmark crafted one of the most memorable slogans in history: “When you care enough to send the very best.”

The phrase was spot on – thoughtful written communication speaks volumes. When you want to touch your most valuable customers, a handwritten note is the gold standard. Though these notes take time, they really do work.

Put this goal in your task list and pen one appreciation note per day.

2. Giveaway Contests

Sharing is caring!

There is nothing like the word “free” to grab attention and earn fans, especially when you give away something of value.

As soon as you post a giveaway contest, your popularity will soar. Try weekly email giveaways featuring business books or tutorial freebies. Onsite contest entries or selfie social media posts that tag your brand are a fun option. Or build engagement with a “caption this photo” challenge.

3. Happy Kids, Happy Parents

When you put kids first, parents will notice.

What are some ways you can honor families in your line of work? It may be countertop treats, mini water bottles, waiting room play areas, a coloring contest, or sibling discounts. Even a fish tank or a set of wooden puzzles can boost the happiness factor by ten.

Appreciate your families by welcoming their kids.

4. Learn & Share

Whether you’re building your content marketing or strengthening B2B relationships, giving away wisdom is a no-brainer.

When you find a great online resource, a quick life hack, or a useful industry resource, make a point to pass it along. Or create tip sheets and videos demonstrating beneficial ways to use your product. Helping people succeed is a smart way to build relational currency.

5. Promotional Swag

Double your marketing efforts by combining a gift and your brand.

Stick your logo on USB drives, notebooks, stadium cushions, and more. People love getting something for nothing. And they’ll be reminded of your appreciation again and again.

Show Your Appreciation Through Print

As business author Michael LeBoeuf says, “a satisfied customer is the best business strategy of all.” Give people time, words of appreciation, or gifts and turn price-conscious fence-sitters into loyal followers and friends.

In a digitally saturated generation, print materials are one of the best ways to solidify your business relationships. Want to win over customers month after month so your business will thrive? When you’re ready to talk options, we’re here to help you inspire loyalty through print.

Tuesday, September 21, 2021

Using Content to Win New Customers

Marketing content is a useful tool for any business trying to generate more traffic to their doorstep, either digitally or in person.

Whether your content is provided through a direct mailer or digitally, the right information catches people's attention and attracts them to want to find out more.

And that generates valuable activity that causes sales to happen.

Yes, content is powerful and profitable, but what kind of content works? Here are valuable content tips that can make a difference for your business.

Don’t Reinvent the Wheel

A lot of energy, time, and resources are consumed creating new methods from scratch, whether in business or anything else.

So why go down that road when you can learn by working examples instead?

The key is to focus on companies and organizations that put out both digital and print content that is wildly successful. It doesn’t even have to be the same industry as yours.

Instead, look for methodology and strategy. What is it about these businesses that makes their content work? Find the system, learn the approach, and then apply it to your business.

Pinpoint What Attracts Customers to You

In traditional marketing, identifying viable customers is known as “defining a target market.”

Typically, a marketer would find the right type of demographics mix that makes up a target market and then aim marketing efforts towards that person, hoping for a response.

Today, however, things are easier.

Ask your current customers what they appreciate and like about your business and find more people with similar interests. Then shape your content accordingly.

Screen Your Existing Material for Easy Gems

Most likely, your company has already produced a library of information that can be used to create content for customers.

Review your existing resources, modify the material, and post or print it for them to find. Customers connect to the most amazing things; the trick is to tell a story that brings them back for more.

Don’t Brain Dump, Choose Material Wisely

Content is never an accident.

Your customer-oriented material should be part of an overall story you tell each month to audiences. Every piece should connect and integrate with the next during each content push window.

One of the best ways to do this is to shape your content for each month. Whether weekly or daily, the month’s material should be planned, summarized, and segued from one piece of the story to the next. Consider each content piece a chapter in a bigger book.

Make Sure Your Writer is Passionate

If your content is just a chore for whoever gets assigned the task, it will show in the writing.

Make sure your writer actually has a passion for your topic, and the difference will come out naturally. It will also be far more attractive to your customers, who will find the content genuine and natural.

Avoid Hard Calls to Action

Remember, your content’s goal is to generate an audience for your business.

Hard messaging stands out awkwardly in genuine content. Instead, the material should be informative, helpful, and useful. The body of the content will do its work and attract customers, who will then seek your business on their own and connect it with your business. Their interest will do the rest on the natural. This is why content generation is so powerful.

Lastly, make your content human and personal. Put a face to it if possible. Customers connect far more to a person than generic information.

Sunday, September 12, 2021

Increase Customer Engagement with Out-of-the-Box QR Codes

Not long ago, scanning books or groceries by a rectangle barcode seemed quite novel.

It was fast, convenient, and just a little fun. But as society’s pace accelerated, so did our need to read barcodes efficiently. In 1994, Japanese auto-makers adopted “Quick Read” QR codes (square matrix barcodes that could be scanned from any direction) that stored a hundred times more information than conventional barcodes.

Enter QR Creativity

In this micro-attention age, QR codes can catch the fleeting attention of your audience by adding both efficiency and quirkiness to your designs.

Today’s customers love to actively participate – not just passively consume – so why not take people on a “digital scavenger hunt” you’ve created by leading them to a URL for your landing page, a direct link to your social media page, or to retrieve personalized texts from your team?

While many QR codes are bland, they don’t have to be. Here are just a few out-of-the-box ways businesses are using printed QR codes to build bridges with clients:

WiFi Network Sharing

Want to make your network accessible and convenient for your guests?

Simplify this step by building a QR code that allows them to connect to your WiFi with just one scan. Instantly connect users to the network and make their lives more simple and stress-free.

Surprise Gifts

Gifts are a treat, but surprise gifts are even better.

When you want to thank a VIP customer or impress a first-time client, offer them a printed thank you postcard with an unexpected giveaway they can access by scanning the QR code. This builds emotional engagement by adding both participation and a greater level of surprise.

Menus

Try replacing bulky tri-folds with simple table tents or bookmarks when you want to keep your menus crisp and current.

Customers can scan the QR code to read the full menu, view seasonal or daily specials, or even pay after completing the order.

Invoice Surveys

When you ship goods to your client, offer a discount if they complete a quick survey after scanning your QR code.

Happy clients are more willing participants. Grab them on the spot as they unbox their new purchases!

Die Cut Overlays

If you use plain brown gift bags or simple white boxes, you can add color and charm with die-cut labels that double as a funky patterned QR code (like this playful QR valentine).

Who says beauty and functionality can’t co-exist? Have some fun taking people on “the code less traveled.”

Captivating Colors

Why live in the monochromatic when you can design in color?

Modern QR code generators allow you to add zest to your QR code based on your aim, style, and brand theme. Some software even allows you to choose patterns, build logos or faces into your code, or add sophisticated gradients.

Bridge the Gap Between Print & Digital

Nielson found about 56% of consumers rely on printed matter for sales information, specifically when seeking information on a purchasing decision.

Print is seen as a concrete, reliable source, especially for prospects nearing a decision. By including QR codes in print marketing, you increase the potential for landing a valuable client. Consider using QR codes for:

Product packaging, invoice stuffers
Printed menus, business cards, or rack cards
Store promotions with discounts available at checkout
Promotional games, puzzles, or scavenger hunts
Stickers for merchandise, packaging, displays, or cards

Increase your conversion rates while coaxing prospects further down the sales funnel in a fun, effortless manner.

Thursday, September 9, 2021

7 Steps to Overcoming Decision Fatigue

Just like any muscle in the body, the brain can also get tired.

According to Medical News Today, a human’s ability to make decisions can worsen after making many decisions, as their brain will be more fatigued. This can lead to an emerging phenomenon called decision fatigue, which can cause mental fatigue, increasingly worse decision making, impulse buying, procrastination, decision avoidance, lack of focus, pessimism, and lapses in judgment.

And it could be the reason you find it hard to get stuff done. It’s not your fault. It’s just your brain’s natural defense mechanism.

When the brain becomes depleted, it shuts down non-essential services, including the prefrontal cortex, which is the area of the brain responsible for complex decision-making.

Unfortunately, entrepreneurs can be affected by decision fatigue because they make many decisions throughout the day, feel greatly affected by the decisions they make, and make stressful and complex decisions.

Luckily, there are steps that you can take to alleviate the mental toll of constant decision-making.

7 Steps to Overcoming Decision Fatigue

1. Simplify

Find ways to reduce the number of decisions you have to make in a day by simplifying your life and creating habits.

For example, create a minimalistic wardrobe. Food prep or form consistent meal plans. Develop habits, so you no longer have to decide whether or not to do something. You start to do it automatically.

2. Plan Ahead

Plan the night before for the day ahead.

This will limit the number of decisions you’ll need to make during the day. You’ll no longer have to decide if you should do this or that. It’s prewritten. You just need to follow the script. Much easier.

3. Hard First, Easy Second

Tackle the hard stuff first when your brain is the most energized.

Some may find it tempting to take on the easy tasks first in order to ease into the day. But, when you reach the more challenging items, it will be much harder to complete because your brain is already depleted. You’re not doing yourself any favors.

4. Take Breaks

Small breaks energize your mind and make you able to continue working optimally for longer.

These breaks could include a meditation (focus on breathing for a set period of time), a short walk, or even a power nap. You’ll come back energized and ready to conquer the rest of the day!

5. Self-Care Matters

Take care of yourself.

Your brain and physical body function optimally when you are eating right, sleeping well, and not overworking yourself.

6. Don't Go It Alone: Outsource

Reduce the number of decisions you must make by outsourcing them.

For example, hire virtual assistants to cover the simple business decisions or hire extra employees to tackle more complex decisions.

7. Stand Firm

Once a decision is made, stick to it!

You already spent quite a lot of energy making that decision. There’s no need to go back, spend more energy, and change decisions. You’re just increasing your workload and decreasing your mental energy.

It's Start with Your Mindset

Interestingly, it could be beneficial to change your view on how mental energy is used.

A study was conducted comparing Westerners and Indians. The Indian participants believed that exerting willpower was energizing, while the Western participants believed that exerting willpower was draining. The Indians performed better. Therefore, perhaps just changing your mindset regarding the brain’s energy could affect your energy levels.

A world full of decisions can be draining, but luckily there are multiple strategies to help you combat decision fatigue.

Tuesday, August 17, 2021

Expand Your Market: 15 Ways You Can Use Direct Mail to Sell in Todays Market

Life is noisy.

In today’s world, everywhere you look, you’re constantly swamped by ads: buy this, watch this, subscribe now!

How pervasive is this? These stats give us a glimpse:

Thanks to the internet and new technologies, the average viewer is exposed to between 6,000 and 10,000 ads daily.
Google has managed to grow its advertising revenue every year for the past 19 years. It made over $134 billion in 2019 alone, just from advertising.
Sixty-five percent of people say they skip online video advertising – doing so as soon as they get the chance – and 76 percent say this is an ingrained behavior.
In 2020, the average open rate for marketing emails was around 21%, and more than 20% of marketing emails never made it to a subscriber’s inbox.

In contrast, more than 40 percent of recipients scan or read the direct mail pieces they get, and consumers are 22 percent more likely to purchase products promoted through direct mail than they are products advertised through email.

Maybe this noise overload is one reason younger people are placing greater value on print products. Millennials say they value direct mail in general: 69% of Millennials said they “somewhat” or “very much” like print coupons for restaurants, and 65% said they like coupons for retail businesses. In one survey of Millennials, 75% of respondents said receiving personal mail makes them feel special.

Open the Door with Direct Mail

All of these are wonderful reasons to add direct mail as an arrow in your marketing quiver.

In the digital age, an ink-on-paper sales letter or direct-mail package that your customers can hold in their hands will really distinguish you from competitors. More exposure means higher response rates. Higher response rates lead to more leads. And more leads generate greater sales!

When you’re ready to expand your market, here are several ways to package your message through direct mail.

-- Make an announcement (perhaps using a flashy invitation or an oversized postcard)

-- Send a sales letter or script font note combined with a catalog or brochure

-- Introduce a new product or service

-- Distribute a maintenance or service checklist with a detachable coupon

-- Generate long-lasting impact with a sleek postcard magnet

-- Invite people to attend a product demonstration, educational seminar, or nonprofit fundraiser

-- Send renewal reminders for subscriptions, contracts, insurance policies, or service agreements

-- Send holiday greetings with a special New Year’s offer

-- Welcome inactive customers back with an incentive

-- Get your company in front of fresh prospects using new mover marketing lists

-- Promote a “live” social media event you are hosting

-- Distribute valuable content through educational newsletters

-- Conduct a sweepstakes event or contest

-- Sell seasonal merchandise or products linked with hometown favorites

-- Offer a free analysis or a complimentary cost estimate, review, or consultation

New Prospects = New Possibilities

Some marketers shy away from print, which is truly a loss.

Mastering direct mail can help you strengthen your reputation, drum up leads, entice new prospects, and make you a hero to your clients or boss.

Need some quick-to-print templates or tips on no-hassle mailing lists? Contact us today! We’re here to help.

Friday, August 13, 2021

Use Collaborative Design Blasts to Craft Show-Stopping Ideas

It happens.

The design deadline looms, your mind is adrift, and your page is blank. How can you generate creativity and move out of this slump? Two resources to leverage are your time and your team.

Often the longer you spend on an idea, the less productive you become. Especially if you are working alone. With an open concept and no firm timeline, designers may sit at their desks for weeks, spinning endless variations of a vague concept or completely losing sight of the project goals. This is a dead end that can drive everyone mad.

Instead, apply a simple process to prompt stunning ideas efficiently:

1. Gather a team

Everyone has good ideas, not just designers.

Who could you pull – account assistants, content writers, a family member – to brainstorm for a brief stretch of time? Use a pen and paper and spend time thinking aloud together about names, word pictures, or image ideas. Keep it short and sweet but have fun!

2. Review the design brief and project goals

Amidst the flurry of creativity, stay focused on your target.

When you gather the team for an initial brainstorming session, always review the project requirements. Be sure you understand what the client wants, the project parameters, and the goals for final outcome. This task review and initial brainstorming should last for no more than 10-15 minutes.

3. Launch a 60-minute development blast

Time to send the troops into battle!

If you are the sole designer, it’s all you. If not, send a small batch of people to work for one hour. The group has 60 minutes to come up with ideas. No more! The abbreviated timeframe forces your brain into green light thinking, prompting more spontaneous creativity. Typically pencil, pen, and paper are best for stretching ideas without inhibitions.

After an hour, meet again to chat. Give comments or suggestions to develop the full potential of the best ideas. Usually, a handful of ideas emerge as the best candidates. Now a final concept can be clarified, assigned for full development, and kicked into the digital realm.

If you can’t decide which idea is best, pick the top three and draw scamps to a higher level of finish. Pin them to the wall, talk about the pros and cons of each, and see what the collaborative process brings. Just a little team mojo can make a mediocre idea magical.

4. Keep early and rejected work

Often when you pitch ideas to clients, some of the best ideas get cut.

This is unfortunate, but not all is lost. All good designers will build up a collection or rejected work. Whether it’s an early stage scribble or a fully developed logo, keep a printout of every piece of work. Scan sketches and scamps and clearly label them, so they are accessible later and easy to find.

You invest lots of time shaping a concept, so don’t let an initial rejection close the door on your idea forever. Down the road, these ideas may be a catalyst for an even better spinoff design!

Tuesday, August 3, 2021

The 8 Dos and Don'ts of Branding

Your brand is often the key to growing and keeping your customer base.

A recognizable, identifiable brand with a cohesive look and feel helps you get the attention of a potential customer and keeps the would-be one-time customer coming back for more. You want your brand to be instantly memorable, especially when it comes to print-based marketing. This is why it is essential to make sure your brand is in tip-top shape!

How do you know if your brand is on point or missing the mark? You follow these dos and don'ts of branding.

The Dos of Branding

1. Take the Time to Update Your Brand Logo

Even iconic brands like Coca-Cola revamp their logo on occasion.

The longer you have been in business, the more likely you need to update your brand logo. You want your brand to appear fresh and relevant. You don’t have to redesign your brand logo completely; just give it a revamp.

2. Pay Particular Attention to Detail

Designing for print leaves little to no room for error.

You want to get it right the first time and avoid costly fixes down the road. Therefore, it is usually best to start with a digital design before printing the final product.

3. Take Advantage of Print Textures

Because print-based marketing gives the consumer something they can hold, don’t forget about using print texture to enhance your brand.

Techniques like folding, embossing, or even well-placed foiling can create a unique print experience.

4. Respect White Space

With print, sometimes less if more.

Try to leave space between the icon and the text. Try your design in black and white before adding color. You’ll see just how impactful it is or realize you need to go back to the drawing board for tweaks and adjustments.

The Don’ts of Branding

1. Forget to Edit

Editing is often the best friend of printing and branding.

Come up with several options before settling on something final. Brands will inevitably evolve, but spending the initial investment of time on the front end will allow you to come up with a solid brand.

2. Add Too Many Fine Details for Printing

There is a time and place for intricacy when it comes to branding.

Intricate designs with multiple colors and gradients may be amazing for digital marketing platforms but will most likely get lost in translation in print. So instead, think simple but unique for print purposes by scaling back fine details.

3. Use a Wide Variety of Colors

One of the goals of print marketing is to get the customer’s attention.

While you can do this with color, too many colors may have the opposite effect. Think about the size of your print materials and use that to guide your choices of colors.

4. Use the Wrong Font

Think about your brand. Is it bold? Demure? Classic?

Choose a font that represents the overall feel of your brand. For example, a construction company would likely never utilize a swirly font with loopy letters. Put your font choice to the test before making a final decision. Look at it in various sizes. If it doesn’t translate well to several settings, choose another font.

Creating a brand for your business doesn’t have to be an impossible task. When you keep these dos and don’ts of branding in mind, your business can be well on its way to iconic status in no time.

Partner With a Marketing Expert

When it comes to building a successful printing brand, partnering with an experienced team of marketing experts is crucial. With years of valuable experience, we're here to help your business shine. Contact us today to get started!

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Tuesday, July 27, 2021

How 2021 Direct Mail Marketing Works for Retail Food Businesses

While people are finally able to obtain a vaccine for COVID-19 and the ability to travel, move around, shop, and dine out is increasing, restaurants have a long hill ahead of them before getting back to a business “normality.”

In fact, entire behavior patterns have changed in people after a year of completely living at home and avoiding regular work presence, school, commuting, and traffic. And that means businesses have to work extra hard in diversifying how they produce income and revenue channels to stay viable.

Many restaurants realized early the only way they were going to stay in business was to boost their ability to handle delivery, ordering out, pick up, and other forms of fresh-cooked food transfer to customers who could no longer dine in.

While people generally tried producing their food regularly at home, overall, Americans are used to picking up and eating out. So, the demand never actually left; it was stifled by COVID restrictions.

However, even now, many communities are still maintaining social restrictions to prevent new COVID infections until vaccinations are fully in place at every age level. That means restaurants and food preparation businesses have to continue leveraging direct mail to be heard, seen, connect and remain on the attention radar of customers.

4 Reasons Direct Mail Works

1. Direct mail is almost always local.

The most likely customers that can and will visit a restaurant from the surrounding area are the primary target for print mails.

2. Direct mail is significantly lower in cost than other marketing channels.

This is a key factor for food businesses that are already strapped and trying to stay in breakeven with the loss of income thanks to COVID.

3. Direct mail has a higher return on investment.

The return on investment of a simple print card mailer can be thousands upon thousands of dollars when a customer responds to an included call to action.

Add in the additional benefit of discounting, and that same customer is likely to buy even more, increasing a business's revenue and cash flow per sale.

4. Direct mailers should be designed to be re-used.

Customers love the ability to use a marketing tool or coupon repeatedly.

And that creates both business retention and a greater amount of income stream for a restaurant or food business, again the primary goal of the effort in the first place.

Now is the Time

Restaurants and food businesses that rely on retail traffic shouldn’t be waiting for social restrictions to lift further.

Marketing takes time to have a positive effect, which is why direct mail efforts need to be sent out on a cyclical basis, pushing and reminding folks of a restaurant’s presence and availability.

As people keep being reminded, especially as they start commuting to work again, the food business will become viable and convenient for a warm meal, even if it is still takeout or delivery. Card stock direct mailers can help tremendously. So don’t wait for the market to reappear. Get out there and chase it now!

Tuesday, July 20, 2021

Thrive Over Time by Making Self-Care a Priority

One day, a hare was making fun of the tortoise for being so slow.

“Do you ever get anywhere?” he asked with a mocking laugh.

“Yes,” replied the tortoise, “and I get there sooner than you think. I’ll run you a race to prove it.”

With great amusement, the hare agreed. The hare took off like a shot and was soon out of sight. Meanwhile, the tortoise plugged away diligently. Soon, the hare grew distracted with the race and lay down for a nap. While he slept, the tortoise slowly passed him and plodded on. The hare woke with a start and ran swiftly to the finish line, but he could not overtake the tortoise in time.

The moral of the story? “Plain plodding people, we often shall find, will leave hasty confident people behind.”

The Strain of 2020

The nature of many people is to go fast and hard for as long as possible.

But this approach to life can (quite literally!) be a killer. As Aesop’s fable reminds us, enduring over the long haul brings fruitful, sometimes unexpected results. But approaching life as a distance race takes intentional self-care, often a busy person’s lowest priority.

The time to change this trend couldn’t be more important. Gallup recently found that 2020 was officially the most stressful year in recent history, with a record-high 40% of adults worldwide saying they experienced a lot of stress the previous day. This five-percentage-point jump from 2019 represents 190 million more people globally who experienced a lot of stress. Over 75% of U.S. adults report physical or emotional stress symptoms (such as headaches, tiredness, and changed sleeping patterns). And work-related stress costs $190 billion in annual U.S. healthcare costs!

Where Stress Meets Rest

Do you need to make time for “me” time?

Initially, this involves focused thought to define what you need. Do you desire more quality relationships? Better sleep? More time for worship or outdoor exercise? Perhaps music or meaningful hobbies need more space in your life.

Next, you must consciously push back on stressors and make time for self-care. Here are some practical examples:

-- Combine a workout and soul-care by setting up regular walks with a friend

-- Set a “get ready for bed alarm” to remind yourself sleep is a priority

-- Book tangible times for prayer, family, and stillness

-- Plan “paper plate days” or easy “mental health” meals to grab a break from kitchen duty

-- Detox frequently in the tub or sauna

-- Block one day each month to plan and reflect on your personal life and calendar

-- Next time you go out with friends, plan an experience (like a cooking class) to give yourself a shot of creativity and growth.

The Blessing of Boundaries

One of the best ways to fight stress is to say NO.

Set boundaries on your time, on overspending, and even your commitments at work. If you continually receive last-minute work orders from co-workers and clients, outline your expectations for better communication. Re-negotiate deadlines when unforeseen circumstances make Plan A seem impossible. And when people make requests that set off an internal alarm signal, ask for time to think about the situation before responding. This can give you the wisdom to say no, rearrange your schedule, or possibly find a more workable solution.

Remember, every time you say yes to one thing, you say no to something else. Refuse to cheat on the things that matter most! Your health, your relationships, and your joy are things you should fight to protect; they’ll help you triumph against all odds.

Slow and steady wins the race!

Monday, July 12, 2021

How Print QR Code Cards are Marketing Genius

Postcards, Brochures, Rack Cards and other print marketing pieces with QR codes can be extremely effective in developing support for your business, especially when starting from the ground floor.

Utilizing the Graphic Ease of a QR Code

The QR code is ideal for an immediate and instant connection to a large range of audiences because it doesn’t require a lot of comprehension.

Instead, the technology behind the QR code uses what people are already carrying, a smartphone or image-reading mobile device. So, all that needs to be done is for your audience to use the mobile device camera and capture the QR code. Then, it automatically provides a hyperlink to the given digital information associated with the specific image.

Effective Communication

Unlike QR images on doors, posters, or websites, did you know the QR code on a card or postcard can actually be retained better?

While one QR code can easily be scanned right away, the problem is when a viewer has multiple QR codes to deal with. They start scanning and clicking, and soon enough, the first code is forgotten, and the second or third becomes the attention focus.

However, with a business card or postcard, one can store it quickly and then remember it again later when there’s more time. That retention often makes printed QR code handouts far more effective overall from a marketing perspective.

Affordable and Budget Competitive

One of the best advantages of printed QR code postcards and business cards is how cost-effective they are.

Small businesses and cost-conscious larger players can all take advantage of print orders for low market expenses and high-impact results.

Wednesday, July 7, 2021

The Do’s and Don’ts for Taking Better Pictures with Your iPhone

When it comes to great print marketing, high-quality images can make all the difference.

Since most people today have a smartphone they use for taking pictures rather than a digital camera, here are five do’s and don’ts for taking better pictures with your iPhone.

DO’S

1. Do use portrait mode when capturing pictures that focus on people.

Many forget to make good use of the portrait mode when capturing a friend or family member. Portrait mode will focus on the person only and blur out the background. This mimics the effect that a professional camera reflects.

2. Do keep your “live” feature on when taking pictures of moving objects or people.

Using the “live” feature comes in handy for things or people that move quickly, for instance – a busy baby or a sports game. After the live picture is captured, you will be able to go back, edit the picture, and choose which frame you’d like to be the key photo.

3. Do make sure your camera lens is not foggy or smudged.

This is something that is commonly overlooked when pulling your phone out to take a picture. Wiping off the lens with a cloth or t-shirt will make a marvelous difference in the clarity of your picture.

4. Do use the “auto” edit wand for each picture.

It’s as easy as it sounds! Clicking that auto edit wand will do wonders on your pictures if you don’t know where to start. It’ll auto-adjust the white balance, color tone, exposure, etc.

5. Do use natural lighting for better color and clarity.

Use sunlight at every chance you get. The more natural lighting you use, the less grainy your images will look. For example, standing near a window when indoors will allow natural lighting to come into your picture.

DON’TS

1. Don’t use the front camera for anything except selfies.

The front camera on an iPhone is usually a lower megapixel than the rear-facing camera. The images taken with the front-facing camera will turn out more “grainy” than images captured with the rear-facing camera.

2. Don’t stick to the default filters that Apple provides.

There are many other filters available, especially on Lightroom and for purchase, that provide better color for your pictures.

3. Don’t expect as high of quality when using iPhone pictures at a larger scale.

iPhone has a great camera, but it can’t be compared to a $2,000+ DSLR camera. If you’re looking to enlarge a picture for a canvas or banner, it’s best to rely on the use of a professional camera rather than a smartphone.

After following these tips, your iPhone pictures will be worth more than a thousand words. And, when you're ready to get those pictures out to the world through great print marketing, give us a call!

Tuesday, June 29, 2021

Go Print When a Presentation Matters Most

Given the restrictions of 2020 thanks to COVID, the term "slidedeck" has probably entered everyone's vocabulary far more than they care to know.

With nearly everyone spending at least three hours a day online in digital meetings, digital slide presentations have become commonplace. However, that doesn't mean going digital is the best choice for those decision-making events.

The Tangibility of Print

The standard for a powerful presentation has been and continues to be the professionally printed presentation package.

Why? In a word - tangibility.

People are tactile creatures, especially when making big decisions that have significant ramifications. Print presentations finished in high-quality stock and graphics meet that innate drive to have something physical in hand before making a big commitment.

3 Reasons Digital Falls Short on Presentations

Going digital with your presentation with a digital slidedeck doesn't have the same effect on people as print. Here are three reasons digital falls short in this way.

1. Digital Overload

Most audiences are now suffering from digital overload.

You don't have to go far to hear the constant complaining about having to chew through 50 to 300 emails a day, thanks to an over-reliance on digital communication.

What kind of attention are your presentation attendees going to have left to click open and read through another digital presentation, no matter how well done?

2. Easily Manipulated Digital Content

Digital files can be easily manipulated, especially if they are going through multiple hands to get to the presentation party.

Many assume that by converting a slidedeck to a PDF format, the file will be protected and its integrity kept the same. This is a false hope. Without a fully encrypted form protection, the file can be tampered with. And when a presentation matters, the sender should make sure the content isn't tampered with from the version sent to the version being presented.

3. The One-and-Done Digital Dilemma

What happens when a digital presentation is complete?

Does the recipient in a meeting save the digital slidedeck for future reference? It's unlikely.

Most people just hit the delete button, hoping someone else has a copy if they actually need it again down the line, or hope that it was saved in their email folder. The likelihood of someone reopening a digital slidedeck to read its content completely is highly unlikely given the digital blur most people are under today.

Capture Attention with Print Presentations

A print presentation on high-quality stock makes a huge difference in all of these situations.

People have something tangible to read and hold that isn't a computer screen. In fact, a professionally finished presentation in print is probably unique and an immediate stand-out in 2021.

And, the presentation can't be faked, fudged, or tampered with without ruining the package in total. The same can't be said for a digital file.

Finally, people do actually look at print material repeatedly after seeing it for the first time. If the document isn't discarded right away, most folks will reread the package before deciding whether to file it, scan it, or recycle it. And that means your message sink in even deeper.

When a presentation matters, deliver it in print!

Tuesday, June 22, 2021

Gain Undying Loyalty by Building a Company Customers Love

Every person has go-to brands for the things they buy – from their car and their phone to their coffee, cosmetics, or slippers.

And behind every brand is a company people know and love. When you want to attract people to your brand, it starts with building the personality of your business. Successful companies give people hope or a vision: their brands represent a cultivation of we could be.

Whether this is honest and pure or fun and funky, the brands we champion are an expression of our better selves.

Unique in a Sea of Monotony

Lululemon is a global sportswear powerhouse with a meteoric rise to success.

Founded in 2000, the company bounded into a crowded market and built a niche as a “lifestyle” fitness brand, offering clothes that perform excellently in the gym while looking great outside of it.

Lululemon knows that, beyond upgrading their health and hygiene habits, maturing women are ready to spend more on their wardrobes. And brand evangelists (the ‘Luluheads’) rave about clothes that flatter the figure, add color and sass, and hold their shape after 1,000 washes. Lulu’s target customer is a 32-year-old woman who has “figured it out” after graduating from the unhealthy lifestyle choices of her twenties, and Lulu inspires women to connect with their best selves using taglines like “Be You with Lulu” and “Slimming Silhouettes is Lululemon.”

While Lululemon’s outrageously priced clothes seem like an impossible sell, they are anything but. Instead, they make women feel proud to show up at the gym and allow sweaty moms to look cool at the grocery store. And that psychology works.

After all, it’s not men women are trying to impress – it’s other women.

Designing Your Customer Experience

Moving beyond strong marketing, customer experience is where the rubber meets the road.

Clients that adore your services should feel that doing business with you is like coming home. Here are three ways to make that happen.

1. Craft Excellent First Encounters

If you want to develop a strong bond with clients, a great first experience is key.

Consumer Reports surveys show that nearly 91 percent of customers will not return if a company botches the initial encounter, and two-thirds of people will walk out of a store when they feel the service is subpar.

While those statistics sound scary, the opposite is also true: top-notch companies are highly successful in customer care. Recent data shows that 81 percent of companies with excellent service records are outperforming their competition.

2. Offer Self Help Options

While five-star personal service seems like the gold standard in sales, that may be changing. Today 40 percent of consumers say they prefer “no-frills” self-service over tangible human contact, so smart companies should add simple DIY options.

How? Educational content such as newsletters, tutorial videos, or “how-to” tip sheets might be a good option for some. Perhaps live chat support, FAQ pages, or express product lines will bring convenience your clients appreciate. Web-based service portals may allow you to personally interact with customers while offering the flexibility and privacy they desire.

3. Prioritize Quality Over Speed

When you DO have personal contact with clients, slowing down can be the best approach.

According to Gallup’s research, the service is defined as “courteous, willing, and helpful.” (In contrast, customers who received “speedy” service were just six times more likely to be engaged.)

Making Brand Admiration a Reality

When people love a company, they’ll go out of their way to recommend it to friends.

They take pride in its products, purchase more frequently, and give it a second chance when mistakes occur. By building a business that customers love, your reputation will thrive, and your sales will too.